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Privacy Policy. – Our commitment to protecting your privacy

We are committed to protecting your privacy. Any information collected via this site is used lawfully and in accordance with the Data Protection Act 1998, in order to monitor and improve our service.

We do not store or collect any personal information. The only exception to this is if you submit information via our Contact form. Any information in that communication will be kept in order that we may answer sales enquiries and site feedback, and improve our service in the future.

We may use cookies to track and monitor patterns of behaviour on our site, and to provide a better service. Cookies are small pieces of information stored on your browser. They do not contain any personal information that could be used to identify you. If you would prefer us not to store a cookie in your browser, you can disable the ability for websites to set cookies, and delete those already set, using your web browser’s privacy settings. For more information, take a look at our Cookie Policy.

We do not take responsibility for, nor are we able to control, privacy of information on any site which we link or redirect to. In particular, when you purchase your contract through Three, the details you enter at the checkout stage are governed by Privacy Policy, which is detailed below, and can also be found here (external link).

If you have any further questions related to our privacy policy – or any other related issue – please get in touch with us using the Contact Us form. Privacy Policy

This policy statement relates to our privacy practices in connection with this website and is intended to inform you about the kinds of information we may obtain about you as a visitor to our website, how we may use that information and who we may share that information with. We are not responsible for the content or privacy practices of other websites.

Each time you access, browse and/or use our website you agree to the following terms. If you do not agree you must cease to use our website.

General Statement

Reference to “Three” in this Privacy Policy means Hutchison 3G UK Limited.

Three respects your right to privacy and we are committed to complying with applicable data protection and privacy law. We will only collect personal information about you with your awareness and permission. Any personal information which you provide to us and/or which we obtain about you, will be kept secure and confidential using appropriate technical measures and by ensuring staff are trained and aware of how to protect your data.

Collection and Use of Your Personal Information

You agree that any data you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. We will only collect personal information which is necessary to:

  • Process any applications or registrations made by you;
  • Conduct credit and fraud checks if you apply for a monthly price plan account. We will check your details with a credit reference agency who will supply us with credit information about you (including information from the Electoral Register), and those with whom you are linked financially, to help us verify your identity and decide whether to accept your application or future applications. The Agency will record details of our search and your application whether your application is successful or not. We and other organisations may use any of this information to make other credit decisions about you and other members of your household, and for identification purposes, debt tracing and the prevention of money laundering as well as the management of your account;
  • Search the records of fraud prevention agencies in assessing any applications for Three Services. If you give us false or inaccurate information and we suspect fraud, we will record this. We and other companies may use this information if decisions are made about you on credit or credit-related services;
  • Administer your account(s), provide customer services and respond to and resolve any enquiries or complaints;
  • Provide any products, services or information requested by you;
  • Conduct analysis for traffic and billing management, and to support product development;
  • Contact you for market research purposes;
  • Keep you up to date by post, telephone, email, and direct to your handset by text, picture, video and audio message with information about 3, 3 services, and offers and promotions subject to any marketing preferences indicated by you. It’s you choice and you’re in control – you can contact us at any time to update your preferences by sending an email to or by writing to or calling customer services;
  • If you are aged 16 or under, you must get your parent or guardian’s consent to provide your personal information to 3’s website, otherwise you are not allowed to provide any of your personal information to us.


Retention of Data

We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law. If you use ‘3 Services’, we may hold your Communications Data for 12 months for legitimate business purposes (or longer in connection with any legal proceedings or disputes).


Your personal information may also be processed by other organisations on our behalf for the purpose of processing applications, and providing information or services to you. The use of personal data for these purposes will remain under our control at all times.

We may disclose your information to other members of our group of companies, and to our or their partners, associates, agents or subcontractors and to possible successors to our business. Some of these parties may reside outside the European Economic Area (which currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein). If we do this, your information will be treated to the same standards adopted in the UK.

We may also disclose your information for the prevention and detection of crime and to protect the interests of 3 and other users or if required to do so by law.

Collection and use of technical information

We use “session” cookies which enable a visitor’s web browser to ‘remember’ which pages on this website have already been visited. We may also map and analyse visitor usage patterns to help us develop the site and enhance a visitor’s experience.

Depending on the type of browser you are using, you may be able to configure your browser so that; (i) you are prompted to accept or reject cookies on an individual basis or (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security.

We may collect and store certain ‘technical information’ about your visit to this site, such as:

  • The IP address from which you access this website;
  • The type of browser and operating system used to visit this site;
  • The date and time of your visit(s) to this site;
  • Clickstream data which reveals the activities of visitors around this website (for example the pages you access and products browsed), and;
  • The website address of the website from which you accessed this site.

Such data are used only to analyse trends, administer and improve our website and the services we offer, track movement through our website and gather statistical information about visits to the website.

Notification of changes

If we change this Privacy Policy we will post the amended Policy on our website so that you care always aware of how we collect, use and disclose your personal information.

Access to your personal information (Subject Access Request)

You have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected. We’ll charge you a £10 administrative fee to provide a copy of any data held. You can download the Request for Access to Personal Information from here. If you can’t download the form, we can send you a copy – please call us on 333 (free) from a Three phone or 0333 300 3333 (5p/minute from a BT landline, other networks may vary).

Monitoring of Your Communications

We may monitor and/or record communications between you and 3 for quality control and training purposes.

Other terms and conditions

You should read this Policy in conjunction with our website terms and conditions (which apply to your use of the website), our Terms of Sale/Supply of Products (which apply to the purchase of products by you via this website) and the Terms for 3 Services (which apply to your use of 3 Services). Our customer privacy statement concerning your use of 3 Services is contained within the ‘Privacy Notice’ found in Section 13 of our Terms for 3 Services.


Glossary of technical terms used

Web Browser – The software you use to read web pages, such as Microsoft Internet Explorer, Netscape Navigator, Opera and Firefox.

IP Address – The identifying details for your computer (or your internet company’s computer), expressed in “internet protocol” code (for example Every computer connected to the web had a unique IP address (which may be permanent or change each time you use the internet).

Cookies – Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can ‘remember’ you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.