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Date of Delivery.

We offer next day delivery (unless otherwise stated) on phones that are ordered before 4pm. Orders placed after 4pm will be delivered in 2 working days (or on the following Tuesday if you order after 4pm on a Friday).

We ask you for a mobile phone number and email address so that we and our delivery partner can send you up to date delivery information about your order or contact you if there are any unforeseen delays.

Our deliveries take place between 9am and 6pm (we don't deliver on weekends or bank holidays). Please note that if your order is being delivered to your billing address it will need to be signed for. You'll need to be in to sign for your delivery.


Where we will deliver to.

We now offer a new way to ensure that your shiny new handset reaches you as quickly as possible.

We recognise that it just isn’t possible for some people to stay at home and wait for a courier all day. So we’ve now implemented the opportunity for you to choose to have your new handset delivered to one of over 330 participating Three Stores across the UK. It’s still absolutely free, and if your order is placed before 4pm, it will be ready for collection the next working day.

We will send you a text when it arrives, and you will have up to 8 days to go in and pick it up at a time that suits you. As an added bonus, if you need any help getting to grips with your new handset, a member of our team will be there to show you the ropes.


Confirmation of your order.

We'll always send you a confirmation email to let you know that we've accepted your order and when we expect it to be delivered. If you haven't received this, or if you think you typed your email address incorrectly, please call 0844 338 0330.


Order tracking.

To track the progress of your order, call Three on 0844 338 0330 and select option 2.


Read more about how your refurbished phone will be packaged.


*Your delivery address for your order must be the same as the address attached to your credit or debit card. This is to help protect you from fraud.